Policies

PAYMENT TERMS & CANCELLATION POLICY

PAYMENT POLICY
Full payment is required at the time of booking for ROOM ONLY RESERVATIONS to be confirmed.
50% deposit is required at the time of booking for PACKAGE RESERVATIONS to be confirmed.
The remaining balance is due 30 days prior to guest arrival at the resort.

CANCELLATION POLICY
Any cancellation of reservations or portions of reservations MUST be received in writing.
60+ days prior to arrival = 100% refund less US$100 processing fee.
45+ days prior to arrival = 50% refund less US$100 processing fee.
44 days or less prior to arrival = NO refund.
Due to the above it is HIGHLY recommended that all clients purchase “trip cancellation insurance” in order to cover a possible cancellation of 60 days or less of initiating itinerary.
Cassia Hill Resort cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons out of our control. Such as acts of God, including but not limited to heavy rains, flooding, storms, hurricanes or any other natural occurrence. Whenever possible another available tour will be substituted for tour cancellations.
We highly recommended that you purchase comprehensive travel insurance for all bookings done in Belize.
Cassia Hill Resort is not responsible for refunding any portions of any itinerary which the clients do not use.